Privacy Policy – Urjasvala Wellness

PRIVACY POLICY

Effective Date: 11 June 2026

Welcome to Urjasvala Wellness, operated and managed by Urjasvala Health Care (“Company”, “We”, “Our”, “Us”).

Brand Name: Urjasvala Natural®

FSSAI Licence No.: 21523041000489

AYUSH Licence No.: 551-ISM-MH

At Urjasvala Health Care, we are committed to protecting the privacy, confidentiality, and security of our customers, website visitors, distributors, resellers, and business partners. This Privacy Policy explains how we collect, use, store, and protect personal information.

By accessing or using this Website, you agree to the terms of this Privacy Policy.

1. Information We Collect

We may collect the following information:

Personal Information

Full Name
Mobile Number
Email Address
Billing Address
Shipping Address
Company Name
GST Number (if applicable)

Order Information

Product Purchased
Order History
Payment Status
Courier Information
Tracking Details

Technical Information

IP Address
Browser Type
Device Information
Operating System
Referral Sources
Website Usage Statistics

Communication Information

Customer Support Requests
WhatsApp Communications
Email Correspondence
Consultation Requests
Feedback and Reviews

2. Purpose of Collection

Your information may be used for:

Processing Orders
Shipping Products
Customer Support
Order Verification
Fraud Prevention
Improving Website Performance
Business Analytics
Marketing Communications (where legally permitted)
Regulatory Compliance

3. Payment Security

Payments are processed through secure third-party payment gateways.

Urjasvala Health Care does not store complete credit card numbers, debit card details, CVV numbers, UPI PINs, banking passwords, or other sensitive payment credentials.

4. Information Sharing

We may share limited information with:

Courier Partners
Logistics Service Providers
Payment Gateway Providers
Technology Service Providers
Government Authorities (when legally required)

We do not sell, rent, lease, or trade customer personal information to third parties.

5. Data Protection

We implement commercially reasonable security measures to safeguard customer information against:

Unauthorized Access
Data Misuse
Data Alteration
Data Disclosure
Data Destruction

However, no online platform can guarantee absolute security.

6. Cookies Policy

Our Website may use cookies and similar technologies to:

Improve Website Performance
Remember User Preferences
Enhance User Experience
Analyze Traffic Patterns
Maintain Security

Users may disable cookies through browser settings.

7. Customer Reviews & Feedback

Customers may voluntarily submit reviews, ratings, testimonials, and feedback.

Urjasvala Health Care reserves the right to remove content that:

Contains false information
Is defamatory
Violates applicable laws
Harasses individuals or organizations
Promotes competing counterfeit products

Nothing in this section limits any consumer’s lawful right to express genuine experiences.

8. Anti-Fraud Protection

To protect customers and business operations, Urjasvala Health Care may investigate:

Fraudulent Transactions
Fake Orders
Chargeback Abuse
Identity Misrepresentation
Website Abuse
Unauthorized Access Attempts

Suspected unlawful activities may be reported to relevant authorities.

9. Intellectual Property Protection

All content available on this Website including:

Urjasvala Natural®
Urjasvala Wellness
Product Names
Product Labels
Packaging Designs
Logos
Graphics
Images
Videos
Educational Content
Product Descriptions

is the exclusive intellectual property of Urjasvala Health Care and protected under applicable laws.

No content may be copied, reproduced, modified, distributed, published, or commercially exploited without prior written permission.

10. Anti-Counterfeit Notice

Urjasvala Health Care actively protects its products, trademarks, packaging, and brand identity against counterfeit activities.

The Company reserves the right to pursue legal remedies against any person or entity involved in:

Manufacturing counterfeit products
Selling duplicate products
Misusing trademarks
Copying packaging
Copying labels
Unauthorized brand representation
Passing off counterfeit products as genuine Urjasvala products

11. Trademark Notice

Urjasvala Natural®, Urjasvala Wellness, associated logos, product branding, packaging designs, and related brand elements are proprietary assets of Urjasvala Health Care.

Unauthorized use may result in legal action under applicable intellectual property laws.

12. Data Retention

Customer information may be retained for: